Please note that bookings remain provisional and subject to amendment/cancellation until full and final payment has been received.

Unless otherwise specified, a deposit of 50% of the total land tour price per person is payable within seven days from the invoice.

You will only receive this invoice once we (Flame of Africa and the client) have agreed on a travel itinerary, the quotation has been accepted, and all the bookings are in place.

Airline tickets are the exception to this as they are booked and paid for on the same day.  For this reason, pre-payment is required based on an estimate of the then-available fare.  Any difference in fare at the time of issue will be for the client’s account.

The balance of the total tour price due is payable no later than 60 days prior to departure unless otherwise specified or pre-arranged with Flame of Africa.

Full payment is due within seven days from the invoice if the booking is received within 60 days prior to departure.

Provisional bookings will automatically be cancelled if Flame of Africa has not received the deposit or full payment, as applicable.

The above terms remain subject to any special payment policies that principal providers may have.  If applicable, clients will be informed of this, in writing and in advance.

Until full and final payment is received, Flame of Africa reserve the right to amend rates based on currency fluctuations and/or increases imposed on us by the principals/suppliers.  Should there be an increase in the rate of exchange, the client will be informed in writing and the client will be liable for the surcharge.

Park fees, taxes and levies are subject to change according to government legislation.  In the unlikely event, that there is an increase in these fees during or after the booking process, the surcharge will be for the client’s account.  Clients will be informed of this in writing.

All cancellations must be made in writing by the client. Flame of Africa will not regard a booking as cancelled until written notice is received.

Refunds for cancelled air tickets will be as per the airline’s rulings.

All other cancellations will be based on the date that written notice was received by Flame of Africa and calculated according to the days left over, prior to the intended date of departure.

61+ days prior to departure 25% of tour cost.
60 – 36 days prior to departure 50% of tour cost.
35 days prior to departure 100% of tour cost.     

PLEASE NOTE All refunds remain strictly subject to suppliers/principals’ cancellation policies.

Any cancellations and/or amendments made by the client will affect the total per person tour price.  For example, if two people were traveling together and one cancels, a single supplement will be charged.

Flame of Africa reserves the right to re-cost the fare and raise a surcharge.

Flame of Africa Travel considers adequate travel insurance to be essential. Cancellation, medical, repatriation insurance, lost baggage, and any other cover the customer deems fit is highly recommended for all Flame of Africa bookings. Travel insurance is widely available to purchase. It is the responsibility of the client to ensure that they purchase adequate travel insurance cover.

Flame of Africa does not offer a medical or visa service. Our travel experts will provide contact details to the relevant local authorities but the responsibility to obtain valid passports, visas, health/medical and vaccination requirements is that of the client alone. Please ensure that your passport is valid for at least six months beyond the end of the travel period.

Unless otherwise stated, FLAME OF AFRICA’s and/or its licensors own the intellectual property rights for all material on FLAME OF AFRICA’s. All intellectual property rights are reserved. You may access this from FLAME OF AFRICA for your own personal use, subject to restrictions set in these terms and conditions.

You must not:

• Republish material from FLAME OF AFRICA’s
• Sell, rent or sub-license material from FLAME OF AFRICA’s
• Reproduce, duplicate or copy material from FLAME OF AFRICA’s
• Redistribute content from FLAME OF AFRICA’s

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. FLAME OF AFRICA does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of FLAME OF AFRICA, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, FLAME OF AFRICA shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

FLAME OF AFRICA reserves the right to monitor all Comments and to remove any Comments that can be considered inappropriate, offensive or cause a breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material, which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant FLAME OF AFRICA a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

The following organisations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organisations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses and
• System-wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups, which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organisations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• Associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Travel Agency; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to FLAME OF AFRICA. Please include your name, your organisation name, and contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of  FLAME OF AFRICA’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and written permission, you may not create frames around our web pages that alter in any way the visual presentation or appearance of our Website.

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal or which infringes, otherwise violates, or advocates the infringement or other violation of any third-party rights.

Please read the Privacy Policy

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions, and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to do so or to respond to you directly.

We do not ensure that the information on this website is correct, warrant its completeness or accuracy, or promise to ensure that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer (a) are subject to the preceding paragraph and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

We will not be liable for any loss or damage of any nature while using our website.